GDPR data laws. Client Privacy Policy
1. What information is being collected?
1.1 – I collect variety of information during your service with Elizabeth Charlotte Portraits, which includes:
• Names, Addresses and Contact Information of the person(s) placing an order with me or using the services.
• Names (and in some cases ages and gender) of all participants of a photo shoot.
1.2 – If you E-Mail me or send me messages via social media, these messages are stored within my email system or social media accounts. These messages are stored for as long as practicable to allow me to provide you with better future services.
2. Who is collecting the data?
2.1 – The data is being collected by Elizabeth Charlotte Portraits, 31 Larchdale Close, Whitby, Ellesmere Port, CH66 2UH . All accounts are password protected.
3. How is it being collected?
3.1 – The majority of the data is collected directly from you. Whether you fill out a contact form online, or tell me face to face, via the telephone, via e-mail or text message.
3.2 – In some cases, data may be given to me by a third party. This includes if somebody purchases a gift voucher for you – they will usually give me your name and details to allow me to process their order, and provide my service to you.
4. Why is it being collected?
4.1 – Most of the data I collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.
4.2 – I am required by law to collect and store certain information relating to any order you place with me.
5. How will it be used?
5.1 – Contact data (e-mail addresses) may be used to send you direct promotions and latest updates from Elizabeth Charlotte Portraits, about upcoming events or newsletters. These can be unsubscribed from at any time, via the bottom of the email.
5.2 – Elizabeth Charlotte Portraits may internally analyse data for business and forecast purposes.
6. Who will it be shared with?
6.1 – I take your privacy very seriously. I do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow me to provide our services to you. These include:
• Delivery and Postage Service Providers to allow me to send you documentation and orders you have placed. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Manufacturers (our printing labs) if we are sending an order directly to you from a lab. (Information shared includes Name, Address and in some case e-mail address / mobile number)
• Law Enforcement and Legal Requirements – I will provide data to law enforcement agencies if issued with a court order to do so.
7. How will this affect you?
7.1 – I collect, store and process your data in such a way that should have no negative effect on you as an individual.
8. How long is the data stored?
8.1 – Most data I collect is stored indefinitely. This is to allow me to provide a better service to you as a consumer in the event that you contact me again in the future.
8.2 – I am legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.
9. Access to stored data.
9.1 – If you have any questions about data I hold about you, please feel free to contact me.
9.2 – You may request a copy of any data I store about you – and I will comply with any requests as per the guidance of the Information Commissioner’s Office.
10. How are my images stored?
10.1 – Your image safely stored on encrypted hard drive’s. If anything happens and you loose them, then I am able to retrieve them.
11. Where are my images displayed?
11.1 – All images prior to January 2019 have consent to be used. If however, you do decide you no longer want them displayed pease email me.
11.2 – I will not sell any of your images. Images are used for my advertising only